Cancellation & Refund Policy

1. Subscription Cancellation

Users can cancel their active subscription at any time without any termination penalty. When you cancel:

• Your recurring billing will immediately cease, and you will not be billed for subsequent billing cycles.
• You will maintain full access to your paid features and privileges until the end of your current paid billing period.
• Your private journal entries and cognitive logs remain saved in your account according to our Privacy Policy.

2. Refund Eligibility & Conditions

We strive to ensure every user has a valuable experience with our cognitive offloading and AI reflection tools. Refunds are evaluated under the following terms:

• Initial Purchase Guarantee: If you purchase a subscription and determine within 7 days of your initial payment that Rewire does not meet your expectations, you may write to us for a full refund.
• Duplicate or Erroneous Transactions: In the rare event of duplicate charges, technical payment double-deductions, or server errors, a 100% refund of the erroneous amount will be processed immediately upon notice.
• Service Unavailability: If prolonged service outages prevent access to paid features for more than 48 consecutive hours, users are eligible for a prorated refund for that billing period.

3. Refund Processing & Timelines

Once a refund request is received:

• Our customer support team will review and confirm your request within 24 to 48 hours.
• Approved refunds are initiated via our payment gateway partner, Cashfree Payments, directly to your original payment source (Credit/Debit Card, UPI, Net Banking, or Wallet).
• Depending on your issuing bank or card provider, the funds typically reflect in your account within 5 to 7 business days.

4. How to Request a Refund

To initiate a cancellation or refund inquiry, please email or call our support desk with your registered account email and transaction ID: